LiveZilla Live Help

n.t.

WOuld be cool to convert offline messages into a Ticket/Support system, so we can reply to messages as a Ticket. Would be easier than setting up a mail client to reply at offline messages.

A web based version would be loveable

It would be great if the API also had the function to see who's on the site at the moment.

Add the possibility to add comments for each visitor (in chat or not)

I want to know if there is a way to have the rate window open on exit. So when a client leaves the system requests that they rate the service. If they don't want to they could simply close the window. This option could be enabled/disabled in...

As mentioned before a mobile app would make LiveZilla a more appealing live help solution. For ease of development I suggest the Corona SDK or a similar cross-platform SDK. Features: *Mobile Video Chat *Operator to Client Chat *Operator to...

A stronger API with more functions like extraction of Chat Transcripts, finding chats related to particular emails etc. This functionality will be perfect for integration of LZ with the likes of SugarCRM.

It's simple: the default smileys are very scary to visitors who are more tuned to MSN Messenger and Yahoo Messenger smileys. We need a way to replace smiley packs easily for the web app (the front-end) as well as for the LiveZilla client. Thanks!

I would be a great to have a feedback / request a feature system, just like idea informer or user voice. Thanks - we love your software.

A ToDo List aside of the geotracking tab and chats would be great to live instructions, lists, or anything to the operators

We would like to be able to prevent the same external user (customer) from having multiple chats open simultaneously, to avoid confusion for both the user and our reps. With cookies disabled, this could also lead to duplicate credits by different...

we have a help desk that supports chat through LiveZilla, I require that when an analyst does not accept the chat request on time, this request is redirected to chat next available analyst in the group thank you very much Cesar Guevara

It would be awesome if LiveZilla could connect to an active directory host and let the administrator choose usergroups which then fetches the users for the groups. Maybe even through windows authentication connect the user without the need to log...

Make the possibility to add missing name or mail, and modify mail and/or name in chat, when People make a mistake, or write a wrong data.

I'd like to read all chat logs between internal users. A problem by internal chat happened in a client and this log would be a great help to discover the reason.

The software does say that it has webcam support, but it actually doesn't it appears. I would like to propose the inclusion in the next update of bidirectional webcam support, for each party to see the other.

For example - Only trigger to returning visitors (ex : more than X visits but/and/or less than Y visits). - Only tigger to visitors which specific devices/browser (ex : I don't want to invite visitors from iPhone/Android devices as they rarely...

I would like to have the option to use .swf files in the chat window header and/or the online/offline images. Currently only .jpg, .gif, .bmp and .png files are supported.

It would be great to have live moustracking (like with clicktale.com) and heatmaps on the co-browsing window. That way it will become the most addicting live monitoring tool available on the market! Besides it will provide valuable information for...

I would like to see Date and Hour when a visitor is coming.

hide customer data (email, name, etc.) of operadortes that are not in this chat with the customer

Redirect User chat to closest operator, geographically. Example: If user has initiated a live-chat from New-York then the operators with-in US or nearest to New-York should get the notification for the chat request.

A highlight when an oeprators answers a customer would be great or something like this apart of the sound since sometimes they leave the livesupport and dont notice a reply

I am using Livezilla on multiple sites running on one main server. I would like be able to add the referrer to the list of offline messages so we know which site the client came from.

allow an option that would let responses to any auto-invite event go to all operators just as the user initiated chat request does.

I suggest to have an easy way to sent screenshots for clients. It may be done like this: Operator asks customer to go to page with the error displayed, than he shall press the print button (for screenshot) and then the customer shall return to...

I would like the ability to delete a specific chat transcription from the server and not just the local workstation.

Because i like to display the activity of our websites on a TV in our office, but without the toolsbars etc.

We would like to be able to add pictures for reps from the Admin Users area and prevent reps from changing their picture in the client. We would also like to be able to set a standard font and color and set whether reps can change that. We want a...