LiveZilla Live Help

n.t.

It would be great to have chats which must be paid in advance. Thanks

WOuld be cool to convert offline messages into a Ticket/Support system, so we can reply to messages as a Ticket. Would be easier than setting up a mail client to reply at offline messages.

A web based version would be loveable

It would be great if the API also had the function to see who's on the site at the moment.

I would like to see a Voip/Skype Chat Function included. So you can Connect LiveZilla with Skype for example, and offer a special Callback Button to your customer, where he can enter his Phonenumber and Question and the Chat Operator can call him...

A stronger API with more functions like extraction of Chat Transcripts, finding chats related to particular emails etc. This functionality will be perfect for integration of LZ with the likes of SugarCRM.

I would be a great to have a feedback / request a feature system, just like idea informer or user voice. Thanks - we love your software.

Add the possibility to add comments for each visitor (in chat or not)

It's simple: the default smileys are very scary to visitors who are more tuned to MSN Messenger and Yahoo Messenger smileys. We need a way to replace smiley packs easily for the web app (the front-end) as well as for the LiveZilla client. Thanks!

I like the feature rich client but one of my customers prefers a very small web frontend which does not offer any features - just a chat box and an input box. It should be only the half size of the current web frontend.

I want to know if there is a way to have the rate window open on exit. So when a client leaves the system requests that they rate the service. If they don't want to they could simply close the window. This option could be enabled/disabled in...

I would like to have the option to use .swf files in the chat window header and/or the online/offline images. Currently only .jpg, .gif, .bmp and .png files are supported.

Make the possibility to add missing name or mail, and modify mail and/or name in chat, when People make a mistake, or write a wrong data.

It would be awesome if LiveZilla could connect to an active directory host and let the administrator choose usergroups which then fetches the users for the groups. Maybe even through windows authentication connect the user without the need to log...

The software does say that it has webcam support, but it actually doesn't it appears. I would like to propose the inclusion in the next update of bidirectional webcam support, for each party to see the other.

I would like to see Date and Hour when a visitor is coming.

A ToDo List aside of the geotracking tab and chats would be great to live instructions, lists, or anything to the operators

I'd like to read all chat logs between internal users. A problem by internal chat happened in a client and this log would be a great help to discover the reason.

As mentioned before a mobile app would make LiveZilla a more appealing live help solution. For ease of development I suggest the Corona SDK or a similar cross-platform SDK. Features: *Mobile Video Chat *Operator to Client Chat *Operator to...

Redirect User chat to closest operator, geographically. Example: If user has initiated a live-chat from New-York then the operators with-in US or nearest to New-York should get the notification for the chat request.

I am using Livezilla on multiple sites running on one main server. I would like be able to add the referrer to the list of offline messages so we know which site the client came from.

I would like to be able to change/add/remove smilies and have the results also appear on the livezilla chat client as well..

A highlight when an oeprators answers a customer would be great or something like this apart of the sound since sometimes they leave the livesupport and dont notice a reply

It would be great to have live moustracking (like with clicktale.com) and heatmaps on the co-browsing window. That way it will become the most addicting live monitoring tool available on the market! Besides it will provide valuable information for...

allow an option that would let responses to any auto-invite event go to all operators just as the user initiated chat request does.

I would like the ability to delete a specific chat transcription from the server and not just the local workstation.

We would like to be able to prevent the same external user (customer) from having multiple chats open simultaneously, to avoid confusion for both the user and our reps. With cookies disabled, this could also lead to duplicate credits by different...

Facebook like Chat on site chat (Overlay Chat)

Because i like to display the activity of our websites on a TV in our office, but without the toolsbars etc.

hide customer data (email, name, etc.) of operadortes that are not in this chat with the customer

Diferent canned resources for groups in system... we have 3 groups in our system 1 Sales 2 Support for one product type 3 Support for other product type all groups have diferent areas and access to certain type of information, with...

We would like to be able to add pictures for reps from the Admin Users area and prevent reps from changing their picture in the client. We would also like to be able to set a standard font and color and set whether reps can change that. We want a...

Currently, the users are identified by Name when they return to the site ONLY if they have previously engaged in a chat session. As is often the case, a customer may call while on the website, allowing us to identify which user they are. If the...

Please consider people with disabilities. Currently neither the operator panel nor the public chat/message windows are accessible via screen reading software or other assistive technologies. Just follow WAI Guidelines (www.w3.org/WAI/). Thanks!

we have a help desk that supports chat through LiveZilla, I require that when an analyst does not accept the chat request on time, this request is redirected to chat next available analyst in the group thank you very much Cesar Guevara

To make life easier for administrators should have pre-defined profiles admin. so by including a new operator would be possible to use a profile of privilege settings more easily and quickly

The suggest is an option to use the current window chat box or an inside window chat box like Zopim.

Hi, I'd like to know if 1 chat LiveZillaClient can support 2 chats from 2 different websites ? In the case of my client, they have already installed livezilla from their first website. Thay have built a second website with another chat, so is...

Present situation: When an automatic chat invitation is defined, it stays persistently on the screen even if the visitor is navigating to other pages of the website. The only possibility is to close it actively by the "red cross button"...

When you are typping (typing I mean), you do not have time to check every single word. Would be nice if you connect chatting windows to any spell check services (like the one in Chrome)

This would make it easier to integrate into other systems and develop additional functionality

if you set livezilla client on away or busy that you see on the site a button LiveSupport Away or Busy insteed of Online

Add Option Right To Left For Related languages In Web Pages For Example : Arabic , Persian , Hebrew , Syriac , Thaana and ...

Many time I switch computers during the day - from my desktop to a laptop or netbook. If I forget to logout as an operator on the current computer, I can't login from a different computer. Would be nice if I tried to login from a different...

Log the response time of request to measuring productive time of each operator.