LiveZilla Live Help

Please tell us what's on your mind.

If you like to request more than one new feature PLEASE create a single entry for each of them. Don't request more than one feature at once. Thanks.
Managers
I would like to...
by comments
by date
by popularity
Sort
Display all
or
Enable filter

197 votes Vote

Option to rate on EXIT by a new pop up

I want to know if there is a way to have the rate window open on exit. So when a client leaves the system requests that they rate the service. If they don't want to they could simply close the window. This option could be enabled/disabled in...
zpchips, 31.03.2012, 19:41
0 comments
180 votes Vote

API to extract Chat Transcripts (ideal for CRMs)

A stronger API with more functions like extraction of Chat Transcripts, finding chats related to particular emails etc. This functionality will be perfect for integration of LZ with the likes of SugarCRM.
Response from the site administrator
livezilla, 02.04.2014
Comes with update 5.2.5.x
miCRoSCoPiC^eaRthLinG, 09.11.2010, 05:33
2 comments
136 votes Vote

Feedback/Feature Request (like this thing or uservoice)

I would be a great to have a feedback / request a feature system, just like idea informer or user voice. Thanks - we love your software.
Jorge, 24.10.2010, 15:13
1 comment
135 votes Vote

ToDo List feature

A ToDo List aside of the geotracking tab and chats would be great to live instructions, lists, or anything to the operators
zpchips, 01.04.2012, 00:45
0 comments
118 votes Vote

Prevent multiple chats from same user

We would like to be able to prevent the same external user (customer) from having multiple chats open simultaneously, to avoid confusion for both the user and our reps. With cookies disabled, this could also lead to duplicate credits by different...
Laura Minniear, 24.08.2011, 14:48
0 comments
103 votes Vote

redirect chat entries when the operator does not accept the request within the timeout

we have a help desk that supports chat through LiveZilla, I require that when an analyst does not accept the chat request on time, this request is redirected to chat next available analyst in the group thank you very much Cesar Guevara
Response from the site administrator
livezilla, 02.04.2014
Comes with update 5.2.5.x
Cesar Augusto Guevara Dusan, 28.02.2012, 22:36
0 comments
100 votes Vote

More Rules for Events (devices, geolocation,.....)

For example - Only trigger to returning visitors (ex : more than X visits but/and/or less than Y visits). - Only tigger to visitors which specific devices/browser (ex : I don't want to invite visitors from iPhone/Android devices as they rarely...
scott, 08.08.2012, 16:48
1 comment
81 votes Vote

Add or Modify Mail and/or name in chat

Make the possibility to add missing name or mail, and modify mail and/or name in chat, when People make a mistake, or write a wrong data.
Fulvio, 10.01.2011, 07:28
1 comment
76 votes Vote

connect livezilla to active directory

It would be awesome if LiveZilla could connect to an active directory host and let the administrator choose usergroups which then fetches the users for the groups. Maybe even through windows authentication connect the user without the need to log...
Xzakt, 04.02.2011, 07:03
3 comments
65 votes Vote

have bidirectional webcam facility.

The software does say that it has webcam support, but it actually doesn't it appears. I would like to propose the inclusion in the next update of bidirectional webcam support, for each party to see the other.
Leslie, 17.02.2011, 13:52
2 comments
60 votes Vote

Add heatmaps and mouse tracking

It would be great to have live moustracking (like with clicktale.com) and heatmaps on the co-browsing window. That way it will become the most addicting live monitoring tool available on the market! Besides it will provide valuable information for...
Richard Koeleman, 23.03.2011, 22:33
1 comment
57 votes Vote

Date and Hour in Columns

I would like to see Date and Hour when a visitor is coming.
Christen, 28.11.2010, 13:05
0 comments
53 votes Vote

Redirect User chat to closest operator geographically

Redirect User chat to closest operator, geographically. Example: If user has initiated a live-chat from New-York then the operators with-in US or nearest to New-York should get the notification for the chat request.
Somchai Singh, 24.01.2011, 09:51
0 comments
39 votes Vote

Highlight customer button on reply

A highlight when an oeprators answers a customer would be great or something like this apart of the sound since sometimes they leave the livesupport and dont notice a reply
zpchips, 01.04.2012, 00:46
0 comments
33 votes Vote

easy screenshot for customers

I suggest to have an easy way to sent screenshots for clients. It may be done like this: Operator asks customer to go to page with the error displayed, than he shall press the print button (for screenshot) and then the customer shall return to...
Response from the site administrator
livezilla, 21.01.2013
Heiko, 28.12.2010, 18:04
0 comments
28 votes Vote

Auto send canned response/auto close chat if chat becomes idle

If the visitor in a chat becomes idle (i.e. no further responses are received after a specific duration), it would be great if LiveZilla had the option to then automatically send a canned response informing the user that no response has been...
Mark, 15.09.2012, 00:02
1 comment
27 votes Vote

Tag Users Manually, Set a Name for users w/o chat

Currently, the users are identified by Name when they return to the site ONLY if they have previously engaged in a chat session. As is often the case, a customer may call while on the website, allowing us to identify which user they are. If the...
Daniel Bell, 27.09.2011, 15:33
0 comments
23 votes Vote

auto-invite responses to all operators

allow an option that would let responses to any auto-invite event go to all operators just as the user initiated chat request does.
JHill, 13.06.2011, 17:57
2 comments
22 votes Vote

have the Chat ID field added to Clean Up Database

I would like the ability to delete a specific chat transcription from the server and not just the local workstation.
Joe ASR, 14.04.2011, 19:50
0 comments
22 votes Vote

File Transfer Progress Bar

It woud be a good idea to include a progress bar to file transfers through Livezilla, our customers use to send very big files and we have no idea if the file is being transmitted or not.
lgil, 08.04.2013, 14:50
0 comments
18 votes Vote

add the ability to remove the special users (I'd like to use that for myself) from the statistics.

Thilo No, 28.12.2010, 15:58
0 comments
16 votes Vote

Operator Availability Report by Group

Can the Operator Availability Report show Operator Availability based on Group hours instead of a 24 x 7 schedule - possibly as an additional data point? Example, show the current data based on 24 x 7, but then list each group under that and show...
rndrick, 26.09.2012, 16:30
0 comments
13 votes Vote

More design options for the user home page

More design options for the user home page like opening hours and more pictures and other buttons for Ask, Mail and Start Chat Funktion.
Peter, 24.07.2012, 01:03
0 comments
13 votes Vote

add chat vouchers through client console

First off I'd like to start off by saying LiveZilla is definitely one of the best Live Chat solutions I've used to date. Your Live Chat solutions is very feature rich and affordable. I own all of your premium features and a pro operator license...
Nickolas, 22.04.2013, 07:34
0 comments
8 votes Vote

Two-Factor Authentication

I would like to request two-factor authentication using a YubiKey from http://www.yubico.com/ Two-factor authentication adds an additional layer of security by introducing a second step to your login. It takes something you know (i.e.: your...
Nickolas, 30.04.2013, 18:37
0 comments
6 votes Vote

Separate Skills and Departments

I am using LiveZilla to contact the clients. At the same time I have another software that I use for internal communication between employees. I would like to see each agent to be part of only one department with multiple skills. This will help so...
George, 24.08.2012, 11:25
0 comments
6 votes Vote

Chat Log Reference Numbers

Implement a reference number system that would basically generate a reference number and display it to the visitor upon accepting the chat. I think this would be a great idea because you'd easily be able to find old chat logs for previous issues...
Nickolas, 28.03.2013, 08:24
0 comments
6 votes Vote

Word Filter

Please add an option to be able to filters foul language.
Nickolas, 22.05.2013, 03:31
0 comments
3 votes Vote

SSO login option

We are using different billing systems. And would like to use livezilla as our livechat application. Instead of creating seperate users it would be nice to have option of SSO to login the user from billing system admin area.
Ender Yenice, 23.04.2013, 16:50
0 comments
2 votes Vote

"Gabriel" not "gabriel"... in the form

Many customers wrote their name in the chat form (starting chat form) with small first letter... coul you autocapitalised their firstname and surname? Our operators spend a lot of time correct that manually.
Gabriel, 21.08.2013, 08:38
0 comments

Pages< 1 2 >