I want to know if there is a way to have the rate window open on exit. So when a client leaves the system requests that they rate the service. If they don't want to they could simply close the window.
This option could be enabled/disabled in...
As mentioned before a mobile app would make LiveZilla a more appealing live help solution. For ease of development I suggest the Corona SDK or a similar cross-platform SDK.
*Mobile Video Chat
*Operator to Client Chat
A stronger API with more functions like extraction of Chat Transcripts, finding chats related to particular emails etc. This functionality will be perfect for integration of LZ with the likes of SugarCRM.
It's simple: the default smileys are very scary to visitors who are more tuned to MSN Messenger and Yahoo Messenger smileys. We need a way to replace smiley packs easily for the web app (the front-end) as well as for the LiveZilla client. Thanks!
We would like to be able to prevent the same external user (customer) from having multiple chats open simultaneously, to avoid confusion for both the user and our reps. With cookies disabled, this could also lead to duplicate credits by different...
we have a help desk that supports chat through LiveZilla,
I require that when an analyst does not accept the chat request on time, this request is redirected to chat next available analyst in the group
thank you very much
It would be awesome if LiveZilla could connect to an active directory host and let the administrator choose usergroups which then fetches the users for the groups.
Maybe even through windows authentication connect the user without the need to log...
The software does say that it has webcam support, but it actually doesn't it appears. I would like to propose the inclusion in the next update of bidirectional webcam support, for each party to see the other.
- Only trigger to returning visitors (ex : more than X visits but/and/or less than Y visits).
- Only tigger to visitors which specific devices/browser (ex : I don't want to invite visitors from iPhone/Android devices as they rarely...
It would be great to have live moustracking (like with clicktale.com) and heatmaps on the co-browsing window. That way it will become the most addicting live monitoring tool available on the market! Besides it will provide valuable information for...
Redirect User chat to closest operator, geographically.
Example: If user has initiated a live-chat from New-York then the operators with-in US or nearest to New-York should get the notification for the chat request.
I suggest to have an easy way to sent screenshots for clients. It may be done like this:
Operator asks customer to go to page with the error displayed, than he shall press
the print button (for screenshot) and then the customer shall return to...
We would like to be able to add pictures for reps from the Admin Users area and prevent reps from changing their picture in the client. We would also like to be able to set a standard font and color and set whether reps can change that. We want a...