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I suggest to have an easy way to sent screenshots for clients. It may be done like this:
Operator asks customer to go to page with the error displayed, than he shall press
the print button (for screenshot) and then the customer shall return to chat an press
the send-button ... or something similar like that.
User should have a checkbox at chat window where he can tick the box for adding an automatically created screenshot of the currently viewed page while/ with send chat messages.
Would be a very good function for support issues...