LiveZilla Live Help

As it stands right now, LiveZilla customer widget is not at all accessible via keyboard and it does not work with screen readers. Some minimal support for WCAG 2.x would be great. My organisation is about to purchase an unlimited license and we...

It would be nice to have facebook messenger & twitter integrations back as we were just about to launch these as a method of contacting us when they were pulled.

Get an eMail when a ticket is generated sent to multiple operators and group specific.

Customers can open a ticket by TXT and operator can reply via TXT message. Maybe look at a ConnectTxT or TXTTools connector?

be answer at all social networks

Current all chat solutions just show if the user is typing or not. Would be great to know what other side is typing. Never seen this feature in any chat solution. This will boost productivity because we dont need to wait any more to the user...

It would be nice to have some custom URLs that can be called with the parameters received from the end user.These should then be opened within the main window at locations defined in the admin setup. This can then be used to hook into CRM or a...

We would like to have an Desktopclient for Mac

Phone number not appear in pre-chat form and also to chat transcript e-mails

My user ID 370717. It will be helpful if auto invite per operator can be set per "region" and "City". So we can select the auto invite of the operator by selecting the region of city which he responsible with. So, the determination not only by...

Integrate your LiveChat with Facebook Messenger and have your Facebook and website communication in livezilla chat

Create an integration plugin for WordPress and LiveZilla for syncing user accounts (automatically granting support ticket system accounts to WordPress users) and enable embedding the Ticket system on the WordPress front end for customers to...

It would be great to track time spent on a ticket or a chat session. Usage: Billing

Add option to be able to connect to the mysql database through SSL. Currently it is not possible to make this connection through livezilla.

Add option to be able to connect to the mysql database using digital certificate. There is a configuration in the database that prevents the connection without using a certificate.

Option to be able to automatically rate with the current day period (good morning, good afternoon, good night) in the standard message options when answering a chat.

Who logged in my services can use the live help, i mean just my registered customers can get live help.

It would be nice to have facebook messenger & twitter integrations back as we were just about to launch these as a method of contacting us when they were pulled.

Having webhooks will allow integrating into 3rd party systems easier. For Example: Fire a webhook when a chat closes to the 3rd party system so it doesn't have to poll LiveZilla. Would be good to have webhooks include some sort of...

The ability to receive messages, and send messages, via Slack. This would be a way better alternative to the currently underdeveloped mobile applications LiveZilla offers. It would make messaging on the go much easier and accessible across all...

The ability to exclude visitor Data by IP. We have multiple locations and many internal developers, customer service and owners viewing the store. We would like to be able to enter more than one IP and exclude this data from the visitors pane and...

i would be better if there's video integration with it along with we do want the exact tracing of visitors

Boa Tarde! O suporte da empresa Virtual Age utiliza o software LiveZilla para abrirmos chamado junto a eles. E ao abrirmos o chamado poderia já aparecer a numeração do mesmo na janela, e também poderia haver um modo de compartilharmos a tela...

Eine direkte Whats.App API wäre durchaus eine tolle Integrationsmöglichkeit

I always stuck when wrinting an email answer. The editor does not allow to past bcontent with STRG-V like any other editor. Please add this tiny function. in the moment there is paste in the context menu, but this is slow compared to STRG-V

We've been using HD displays and everything worked ok. Now we switched to UHD displays and it seems there is an issue with text scaling. If you use not fixed font sizes, this problem should be solved easily.

Hi, If can, show picture all staff like: https://userengage.io/en-gb/live-chat/ https://www.intercom.com/live-chat https://crisp.im/en/

Add a JavaScript callback in the Overlay Chat to load and execute any additional custom code on the client side after the chat is loaded and initialized. Can be useful for styling or additional validation handlers or integration with other parts...

Sort the titles inside a folder, now it sort in my pc but it is out of order on website/knowledgebase, also need a expand feature in the index square and a clickbutton aways on the botton righr corner to go back to the top.