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If you like to request more than one new feature PLEASE create a single entry for each of them. Don't request more than one feature at once. Thanks.
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3 votes Vote

Desktopclient for Mac

We would like to have an Desktopclient for Mac
Andreas , 18.03.2016, 10:13
0 comments
2 votes Vote

eMail Notification

Get an eMail when a ticket is generated sent to multiple operators and group specific.
Daniel Nuttall, 10.10.2016, 19:17
1 comment
2 votes Vote

TXT Message integration

Customers can open a ticket by TXT and operator can reply via TXT message. Maybe look at a ConnectTxT or TXTTools connector?
Danny, 16.12.2016, 23:14
0 comments
2 votes Vote

Read realtime what the user is typing in the other side

Current all chat solutions just show if the user is typing or not. Would be great to know what other side is typing. Never seen this feature in any chat solution. This will boost productivity because we dont need to wait any more to the user...
Marcos, 28.07.2017, 03:19
0 comments
1 vote Vote

Retrieve customer demographics and previous ticket

It would be nice to have some custom URLs that can be called with the parameters received from the end user.These should then be opened within the main window at locations defined in the admin setup. This can then be used to hook into CRM or a...
Hemraj, 10.10.2014, 21:43
0 comments
1 vote Vote

Auto Invite by region & city setting

My user ID 370717. It will be helpful if auto invite per operator can be set per "region" and "City". So we can select the auto invite of the operator by selecting the region of city which he responsible with. So, the determination not only by...
Marco, 21.08.2015, 08:49
0 comments
1 vote Vote

Add messages google plus and linkedin

be answer at all social networks
ASSONANCE, 03.10.2015, 13:46
0 comments
1 vote Vote

JavaScript callback for custom code on load

Add a JavaScript callback in the Overlay Chat to load and execute any additional custom code on the client side after the chat is loaded and initialized. Can be useful for styling or additional validation handlers or integration with other parts...
serhiis, 01.03.2017, 07:25
0 comments
1 vote Vote

sort knowledgebase titles/expand index like folder

Sort the titles inside a folder, now it sort in my pc but it is out of order on website/knowledgebase, also need a expand feature in the index square and a clickbutton aways on the botton righr corner to go back to the top.
Fernando, 19.05.2017, 17:50
0 comments
0 votes Vote

Phone number in pre-chat form and chat transcript

Phone number not appear in pre-chat form and also to chat transcript e-mails
Othon, 30.04.2014, 07:16
0 comments
0 votes Vote

Exclude Internal IPs from Visitor Data

The ability to exclude visitor Data by IP. We have multiple locations and many internal developers, customer service and owners viewing the store. We would like to be able to enter more than one IP and exclude this data from the visitors pane and...
refueledinc, 13.11.2014, 16:56
0 comments
0 votes Vote

see the video integration

i would be better if there's video integration with it along with we do want the exact tracing of visitors
ujwal dhakal, 19.12.2014, 05:45
0 comments
0 votes Vote

dar uma sugestão.

Boa Tarde! O suporte da empresa Virtual Age utiliza o software LiveZilla para abrirmos chamado junto a eles. E ao abrirmos o chamado poderia já aparecer a numeração do mesmo na janela, e também poderia haver um modo de compartilharmos a tela...
Mariana Rodrigues, 13.05.2015, 16:18
0 comments
0 votes Vote

Disable operators from Cancelling Invitations

We are looking to upgrade to 6.1 from 3.3.x version :). Not sure if this is available in the user/group permissions in 6.1. If yes, please confirm: -Disable operator from cancelling chat invitations that are already sent by the other operator...
Sudy Rao, 23.10.2015, 16:39
0 comments
0 votes Vote

use STRG-V in the e-Mail editor

I always stuck when wrinting an email answer. The editor does not allow to past bcontent with STRG-V like any other editor. Please add this tiny function. in the moment there is paste in the context menu, but this is slow compared to STRG-V
actXcellence, 02.12.2015, 16:26
0 comments
0 votes Vote

UHD resolution

We've been using HD displays and everything worked ok. Now we switched to UHD displays and it seems there is an issue with text scaling. If you use not fixed font sizes, this problem should be solved easily.
Signalator, 11.10.2016, 10:43
0 comments
0 votes Vote

Profile Picture All Online Staff

Hi, If can, show picture all staff like: https://userengage.io/en-gb/live-chat/ https://www.intercom.com/live-chat https://crisp.im/en/
jawanet, 23.02.2017, 15:22
1 comment
0 votes Vote

Distinguish chat parties with CSS class on message

To make operator and external user messages look different, need to know which message belongs to whom. Now, data-my attribute is at a too deep level of DOM inside the message wrapping elements. Needs to at the level of lz_overlay_chat_message CSS...
serhiis, 01.03.2017, 07:33
0 comments
0 votes Vote

Operator login in website

This is must if I give privileges to various operator for just chat option on website
prashant, 12.07.2017, 10:41
0 comments
0 votes Vote

Show ticket dashboard in WordPress front end

Create an integration plugin for WordPress and LiveZilla for syncing user accounts (automatically granting support ticket system accounts to WordPress users) and enable embedding the Ticket system on the WordPress front end for customers to...
David Venter, 16.08.2017, 04:48
0 comments
0 votes Vote

Track time spent on a ticket or chat

It would be great to track time spent on a ticket or a chat session. Usage: Billing
Daniel, 19.10.2017, 11:05
0 comments
238 votes Vote

Option to rate on EXIT by a new pop up

I want to know if there is a way to have the rate window open on exit. So when a client leaves the system requests that they rate the service. If they don't want to they could simply close the window. This option could be enabled/disabled in...
zpchips, 31.03.2012, 20:41
0 comments
234 votes Vote

Voip/Skype Chat. Offering Voice Chat or a Callback

I would like to see a Voip/Skype Chat Function included. So you can Connect LiveZilla with Skype for example, and offer a special Callback Button to your customer, where he can enter his Phonenumber and Question and the Chat Operator can call him...
Saskia, 08.03.2011, 14:48
4 comments
203 votes Vote

Comments for visitors

Add the possibility to add comments for each visitor (in chat or not)
livezilla, 15.11.2010, 15:03
0 comments
189 votes Vote

API to extract Chat Transcripts (ideal for CRMs)

A stronger API with more functions like extraction of Chat Transcripts, finding chats related to particular emails etc. This functionality will be perfect for integration of LZ with the likes of SugarCRM.
Response from the site administrator
livezilla, 02.04.2014
Comes with update 5.2.5.x
miCRoSCoPiC^eaRthLinG, 09.11.2010, 06:33
2 comments
105 votes Vote

redirect chat entries when the operator does not accept the request within the timeout

we have a help desk that supports chat through LiveZilla, I require that when an analyst does not accept the chat request on time, this request is redirected to chat next available analyst in the group thank you very much Cesar Guevara
Response from the site administrator
livezilla, 02.04.2014
Comes with update 5.2.5.x
Cesar Augusto Guevara Dusan, 28.02.2012, 23:36
0 comments
96 votes Vote

connect livezilla to active directory

It would be awesome if LiveZilla could connect to an active directory host and let the administrator choose usergroups which then fetches the users for the groups. Maybe even through windows authentication connect the user without the need to log...
Xzakt, 04.02.2011, 08:03
3 comments
74 votes Vote

Add internal users chat log

I'd like to read all chat logs between internal users. A problem by internal chat happened in a client and this log would be a great help to discover the reason.
Marcelo, 23.03.2011, 19:36
0 comments
59 votes Vote

hide customer data (email, name, etc.) of operadortes that are not in this chat

hide customer data (email, name, etc.) of operadortes that are not in this chat with the customer
Israel Fagundes, 10.08.2011, 08:13
6 comments
40 votes Vote

Add ability to show referrer in offline messages

I am using Livezilla on multiple sites running on one main server. I would like be able to add the referrer to the list of offline messages so we know which site the client came from.
Diana, 18.01.2011, 22:52
0 comments

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