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If you like to request more than one new feature PLEASE create a single entry for each of them. Don't request more than one feature at once. Thanks.
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24 votes Vote

auto-invite responses to all operators

allow an option that would let responses to any auto-invite event go to all operators just as the user initiated chat request does.
JHill, 13.06.2011, 17:57
20 votes Vote

Automatic Answers for Operators

Same as with the chat bot: depending on the question of the website visitor, an automatic reply is being sent out.
livezilla, 17.12.2012, 09:44
19 votes Vote

Control Pictures/Fonts from Admin

We would like to be able to add pictures for reps from the Admin Users area and prevent reps from changing their picture in the client. We would also like to be able to set a standard font and color and set whether reps can change that. We want a...
Laura Minniear, 24.08.2011, 13:17
1 comment
19 votes Vote

Timer for "automatic chat invitations"

Present situation: When an automatic chat invitation is defined, it stays persistently on the screen even if the visitor is navigating to other pages of the website. The only possibility is to close it actively by the "red cross button"...
Thomas Bauer, 14.05.2012, 07:16
10 votes Vote

Capture Visitor Information

Can you please add an option to be able to capture visitor information? which would allow an operator to select a visitor and retain the information in the Client Console. Once a visitor is captured, the information about the visitors session...
Nickolas, 17.05.2013, 07:42
9 votes Vote

"Gabriel" not "gabriel"... in the form

Many customers wrote their name in the chat form (starting chat form) with small first letter... coul you autocapitalised their firstname and surname? Our operators spend a lot of time correct that manually.
Gabriel, 21.08.2013, 08:38
8 votes Vote

Chat Log Reference Numbers

Implement a reference number system that would basically generate a reference number and display it to the visitor upon accepting the chat. I think this would be a great idea because you'd easily be able to find old chat logs for previous issues...
Nickolas, 28.03.2013, 08:24
8 votes Vote


Tip: Update the emoticon pack application. The current package of emoticons is very ugly and additionally offers quite a few options for use.
Matheus Ribeiro, 12.05.2014, 11:17
8 votes Vote

Block visitor by IP and ID

I would like to block visitors by IP and ID. Simple that i can just include a file in the header, our have already in the core. Something like this.. // if(IS_BLOCK) { header( 'Location:...
Miguel, 07.09.2014, 12:34
7 votes Vote

Latvian spell checker

Valery, 23.01.2013, 10:16
5 votes Vote

Show a Date column in the History window

The "History" window currently has the following columns "Browser", "Time", "Duration", "Area", "Url", and "Referrer", however, there is no "Date" column. If the visitor has visited the site over a number of days, the "Time" column is useless...
Mark, 13.02.2014, 23:43

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