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Hi, The forwarding functionality should allow forwarding Chat to a department without having to select the destination operator, so that the chat is assigned in a balanced way to a single operator of the target group automatically. The...

For more than anything else, I wish to have configurable standard templates for user profiles. May additionaly with the possibility for each group. remaining with best regards Tobias

Hi dev, I think feature can reply from email is good like crips chat. So every chat send to email admin and customer, then admin or client can reply from email

I want to have option of configuring how to distribute incoming chats within each group. Options should be: broadcast/sequence/least busy. Option should include timeout, and auto send message if operators are all busy

Pass a parameter to the invisible chat to the client, visible only to the operator.

Livezilla has no option to connect to a different mysql database port than the default. Not everyone leaves the bank on the standard door, since it is a practice without security.

It would be incredibly helpful to be able to disable end user ticket creation for a specific group, but let the same widget accept tickets for other groups. I know we can disable ticket creation in the widget, but what if we want some groups to...

We are looking to upgrade to 6.1 from 3.3.x version :). Not sure if this is available in the user/group permissions in 6.1. If yes, please confirm: -Disable operator from cancelling chat invitations that are already sent by the other operator...

To make operator and external user messages look different, need to know which message belongs to whom. Now, data-my attribute is at a too deep level of DOM inside the message wrapping elements. Needs to at the level of lz_overlay_chat_message CSS...

This is must if I give privileges to various operator for just chat option on website

For identify a user out of the system, I would like to have a short api to chek Ticket-ID with Hash.

I would like to have a Integration of Threema-Gateway as a serious and safe Messenger instead of WhatsApp, Viber, Telegram etc.

For more than anything else, I wish to have configurable standard templates for user profiles. May additionaly with the possibility to set one for each group. remaining with best regards Karls-IT-Support

Please give us the option to have the Group selection combobox on the v2 chat form be sorted alphabetically. It appears that it's sorted based on the number of operators signed in, which isn't helpful for the visitor. I see position in the...

In the v2 chat widget, if someone selects a group that has no available operators, it'll give the offline message with the option to leave a message. I'd like to give the user the option to select a different group on that same screen. Right...

The start rating feedback fields are optional . If the user doesn't have an opinion on a 1-5 star rating for something, they can skip it but still complete feedback. If a comment type (free text) input is included, something must be entered in...

Daily reports are too frequent for our needs, monthly isn't nearly frequent enough. Can we get a weekly option, sent Sunday at midnight?

Forums.livezilla.net used to be a thriving community where those of us could seek help from each other. It's more important now than ever. If a security issue with the current software is the cause for the site being down, maybe use phpbb...

I would like to see a Voip/Skype Chat Function included. So you can Connect LiveZilla with Skype for example, and offer a special Callback Button to your customer, where he can enter his Phonenumber and Question and the Chat Operator can call him...

I want to know if there is a way to have the rate window open on exit. So when a client leaves the system requests that they rate the service. If they don't want to they could simply close the window. This option could be enabled/disabled in...

Add the possibility to add comments for each visitor (in chat or not)

A stronger API with more functions like extraction of Chat Transcripts, finding chats related to particular emails etc. This functionality will be perfect for integration of LZ with the likes of SugarCRM.

we have a help desk that supports chat through LiveZilla, I require that when an analyst does not accept the chat request on time, this request is redirected to chat next available analyst in the group thank you very much Cesar Guevara

It would be awesome if LiveZilla could connect to an active directory host and let the administrator choose usergroups which then fetches the users for the groups. Maybe even through windows authentication connect the user without the need to log...

I'd like to read all chat logs between internal users. A problem by internal chat happened in a client and this log would be a great help to discover the reason.

hide customer data (email, name, etc.) of operadortes that are not in this chat with the customer

I am using Livezilla on multiple sites running on one main server. I would like be able to add the referrer to the list of offline messages so we know which site the client came from.

If the visitor in a chat becomes idle (i.e. no further responses are received after a specific duration), it would be great if LiveZilla had the option to then automatically send a canned response informing the user that no response has been...

It woud be a good idea to include a progress bar to file transfers through Livezilla, our customers use to send very big files and we have no idea if the file is being transmitted or not.