LiveZilla Live Help

Please tell us what's on your mind.

If you like to request more than one new feature PLEASE create a single entry for each of them. Don't request more than one feature at once. Thanks.
Managers
I would like to...
by comments
by date
by popularity
Sort
Display all
or
Enable filter

204 votes Vote

Comments for visitors

Add the possibility to add comments for each visitor (in chat or not)
livezilla, 15.11.2010, 15:03
0 comments
190 votes Vote

API to extract Chat Transcripts (ideal for CRMs)

A stronger API with more functions like extraction of Chat Transcripts, finding chats related to particular emails etc. This functionality will be perfect for integration of LZ with the likes of SugarCRM.
Response from the site administrator
livezilla, 02.04.2014
Comes with update 5.2.5.x
miCRoSCoPiC^eaRthLinG, 09.11.2010, 06:33
2 comments
105 votes Vote

redirect chat entries when the operator does not accept the request within the timeout

we have a help desk that supports chat through LiveZilla, I require that when an analyst does not accept the chat request on time, this request is redirected to chat next available analyst in the group thank you very much Cesar Guevara
Response from the site administrator
livezilla, 02.04.2014
Comes with update 5.2.5.x
Cesar Augusto Guevara Dusan, 28.02.2012, 23:36
0 comments
96 votes Vote

connect livezilla to active directory

It would be awesome if LiveZilla could connect to an active directory host and let the administrator choose usergroups which then fetches the users for the groups. Maybe even through windows authentication connect the user without the need to log...
Xzakt, 04.02.2011, 08:03
3 comments
74 votes Vote

Add internal users chat log

I'd like to read all chat logs between internal users. A problem by internal chat happened in a client and this log would be a great help to discover the reason.
Marcelo, 23.03.2011, 19:36
0 comments
59 votes Vote

hide customer data (email, name, etc.) of operadortes that are not in this chat

hide customer data (email, name, etc.) of operadortes that are not in this chat with the customer
Israel Fagundes, 10.08.2011, 08:13
6 comments
40 votes Vote

Add ability to show referrer in offline messages

I am using Livezilla on multiple sites running on one main server. I would like be able to add the referrer to the list of offline messages so we know which site the client came from.
Diana, 18.01.2011, 22:52
0 comments
34 votes Vote

Auto send canned response/auto close chat if chat becomes idle

If the visitor in a chat becomes idle (i.e. no further responses are received after a specific duration), it would be great if LiveZilla had the option to then automatically send a canned response informing the user that no response has been...
Mark, 15.09.2012, 01:02
1 comment
29 votes Vote

File Transfer Progress Bar

It woud be a good idea to include a progress bar to file transfers through Livezilla, our customers use to send very big files and we have no idea if the file is being transmitted or not.
lgil, 08.04.2013, 15:50
0 comments
24 votes Vote

auto-invite responses to all operators

allow an option that would let responses to any auto-invite event go to all operators just as the user initiated chat request does.
JHill, 13.06.2011, 18:57
2 comments
19 votes Vote

Control Pictures/Fonts from Admin

We would like to be able to add pictures for reps from the Admin Users area and prevent reps from changing their picture in the client. We would also like to be able to set a standard font and color and set whether reps can change that. We want a...
Laura Minniear, 24.08.2011, 14:17
1 comment
19 votes Vote

Automatic Answers for Operators

Same as with the chat bot: depending on the question of the website visitor, an automatic reply is being sent out.
livezilla, 17.12.2012, 10:44
0 comments
18 votes Vote

Timer for "automatic chat invitations"

Present situation: When an automatic chat invitation is defined, it stays persistently on the screen even if the visitor is navigating to other pages of the website. The only possibility is to close it actively by the "red cross button"...
Thomas Bauer, 14.05.2012, 08:16
0 comments
8 votes Vote

Capture Visitor Information

Can you please add an option to be able to capture visitor information? which would allow an operator to select a visitor and retain the information in the Client Console. Once a visitor is captured, the information about the visitors session...
Nickolas, 17.05.2013, 08:42
0 comments
7 votes Vote

"Gabriel" not "gabriel"... in the form

Many customers wrote their name in the chat form (starting chat form) with small first letter... coul you autocapitalised their firstname and surname? Our operators spend a lot of time correct that manually.
Gabriel, 21.08.2013, 09:38
0 comments
6 votes Vote

Chat Log Reference Numbers

Implement a reference number system that would basically generate a reference number and display it to the visitor upon accepting the chat. I think this would be a great idea because you'd easily be able to find old chat logs for previous issues...
Nickolas, 28.03.2013, 09:24
0 comments
6 votes Vote

Block visitor by IP and ID

I would like to block visitors by IP and ID. Simple that i can just include a file in the header, our have already in the core. Something like this.. // functions.external.inc.php if(IS_BLOCK) { header( 'Location:...
Miguel, 07.09.2014, 13:34
0 comments
5 votes Vote

Latvian spell checker

Valery, 23.01.2013, 11:16
0 comments
5 votes Vote

emoticons

Tip: Update the emoticon pack application. The current package of emoticons is very ugly and additionally offers quite a few options for use.
Matheus Ribeiro, 12.05.2014, 12:17
0 comments
3 votes Vote

Show a Date column in the History window

The "History" window currently has the following columns "Browser", "Time", "Duration", "Area", "Url", and "Referrer", however, there is no "Date" column. If the visitor has visited the site over a number of days, the "Time" column is useless...
Mark, 14.02.2014, 00:43
0 comments

Pages< 1 2 3 >