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If you like to request more than one new feature PLEASE create a single entry for each of them. Don't request more than one feature at once. Thanks.
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74 votes Vote

Add internal users chat log

I'd like to read all chat logs between internal users. A problem by internal chat happened in a client and this log would be a great help to discover the reason.
Marcelo, 23.03.2011, 18:36
59 votes Vote

hide customer data (email, name, etc.) of operadortes that are not in this chat

hide customer data (email, name, etc.) of operadortes that are not in this chat with the customer
Israel Fagundes, 10.08.2011, 07:13
40 votes Vote

Add ability to show referrer in offline messages

I am using Livezilla on multiple sites running on one main server. I would like be able to add the referrer to the list of offline messages so we know which site the client came from.
Diana, 18.01.2011, 21:52
34 votes Vote

Auto send canned response/auto close chat if chat becomes idle

If the visitor in a chat becomes idle (i.e. no further responses are received after a specific duration), it would be great if LiveZilla had the option to then automatically send a canned response informing the user that no response has been...
Mark, 15.09.2012, 00:02
1 comment
29 votes Vote

File Transfer Progress Bar

It woud be a good idea to include a progress bar to file transfers through Livezilla, our customers use to send very big files and we have no idea if the file is being transmitted or not.
lgil, 08.04.2013, 14:50
24 votes Vote

auto-invite responses to all operators

allow an option that would let responses to any auto-invite event go to all operators just as the user initiated chat request does.
JHill, 13.06.2011, 17:57
19 votes Vote

Control Pictures/Fonts from Admin

We would like to be able to add pictures for reps from the Admin Users area and prevent reps from changing their picture in the client. We would also like to be able to set a standard font and color and set whether reps can change that. We want a...
Laura Minniear, 24.08.2011, 13:17
1 comment
19 votes Vote

Automatic Answers for Operators

Same as with the chat bot: depending on the question of the website visitor, an automatic reply is being sent out.
livezilla, 17.12.2012, 09:44
18 votes Vote

Timer for "automatic chat invitations"

Present situation: When an automatic chat invitation is defined, it stays persistently on the screen even if the visitor is navigating to other pages of the website. The only possibility is to close it actively by the "red cross button"...
Thomas Bauer, 14.05.2012, 07:16
8 votes Vote

Capture Visitor Information

Can you please add an option to be able to capture visitor information? which would allow an operator to select a visitor and retain the information in the Client Console. Once a visitor is captured, the information about the visitors session...
Nickolas, 17.05.2013, 07:42
7 votes Vote

"Gabriel" not "gabriel"... in the form

Many customers wrote their name in the chat form (starting chat form) with small first letter... coul you autocapitalised their firstname and surname? Our operators spend a lot of time correct that manually.
Gabriel, 21.08.2013, 08:38
6 votes Vote

Chat Log Reference Numbers

Implement a reference number system that would basically generate a reference number and display it to the visitor upon accepting the chat. I think this would be a great idea because you'd easily be able to find old chat logs for previous issues...
Nickolas, 28.03.2013, 08:24
6 votes Vote

Block visitor by IP and ID

I would like to block visitors by IP and ID. Simple that i can just include a file in the header, our have already in the core. Something like this.. // if(IS_BLOCK) { header( 'Location:...
Miguel, 07.09.2014, 12:34
5 votes Vote

Latvian spell checker

Valery, 23.01.2013, 10:16
5 votes Vote


Tip: Update the emoticon pack application. The current package of emoticons is very ugly and additionally offers quite a few options for use.
Matheus Ribeiro, 12.05.2014, 11:17
3 votes Vote

Show a Date column in the History window

The "History" window currently has the following columns "Browser", "Time", "Duration", "Area", "Url", and "Referrer", however, there is no "Date" column. If the visitor has visited the site over a number of days, the "Time" column is useless...
Mark, 13.02.2014, 23:43

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