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Operator Availability Report by Group

Can the Operator Availability Report show Operator Availability based on Group hours instead of a 24 x 7 schedule - possibly as an additional data point? Example, show the current data based on 24 x 7, but then list each group under that and show the availability as a percentage of hours that the group was available to chat, based on the hours setup for that group.

rndrick, 26.09.2012, 17:30
Idea status: under consideration


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