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Tag or Categorize Conversations

It would be of use to be able to categorize or tag a conversation as it is closed and then report on it.

For example. 6 operators deal with 20 calls each in a day. It would be of great use to see a report on what they tagged each call as relating to, thus showing where problems may lie in the system.

daverage, 09.07.2013, 16:59
Idea status: under consideration

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