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Remote screen session

If a user is complaining about a computer issue or needs a file installed, it would be helpful to add a feature to allow the operator to connect to the connected client's computer. Maybe incorporate a third-party connection software such as teamviewer.com or what have you.

Reid , 02.11.2010, 00:41
Idea status: rejected

Comments

livezilla, 21.12.2010, 15:33
Thanks for suggesting. The thing I don't understand is: why do you need an integration for that? Just pass the download link of the teamviewer installer via chat and that's it. I can't see any benefit of an integration with LiveZilla.
Orlando Martínez, 04.01.2011, 15:49
It is better integrated with LiveZilla. Because we save time if we offer support and do not want to tie to our customer.
Chris, 10.01.2011, 04:53
When you think on it, wither way the person whom you are chatting with is going to need to download some form of software to accomplish this, Why not just host a branded teamviewer quick support app on you server and ask the user to download it? It's pretty simple and teamviewer is extremely featured...
livezilla, 11.01.2011, 10:39
I will close this discussion. A Remote Desktop is far out of our scope and a integration of a 3rd party product does not have much benefit.

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