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Auto send canned response/auto close chat if chat becomes idle

If the visitor in a chat becomes idle (i.e. no further responses are received after a specific duration), it would be great if LiveZilla had the option to then automatically send a canned response informing the user that no response has been received therefore chat will automatically close if no further response is received in the next x mins. If then still no response has been received after x mins of this message being sent, LiveZilla would automatically close/end the chat

Mark , 15.09.2012, 00:02
Idea status: completed

Comments

orlandomartinez, 15.11.2012, 02:11
I like this idea. It is important that operators do not stop to wait for a response, which may be given in hours.

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